Refund policy

Returns/Exchanges

No returns or exchange will be accepted after 30 days of delivery.
Your return item must be unused and in the original packaging to be accepted. We will not accept returns/exchanges that are not in their original condition, are damaged or missing parts for reasons other than defects. Items purchased on discount may not be returned for a refund.

To complete your return/exchange, you must first contact Goldwin Europe AG via email info@goldwineurope.ch, to receive a claim authorization. We will require proof of purchase.

Please do not send your items back without contacting Goldwin Europe AG first. A return without an authorization may result in delay or denial of the refund.

Refunds (if applicable)

Refunds will be issued only when return item meets above condition and determined defect. Once processed, the amount will go back to the original method of payment within a few days of refund date. Contact your credit card company and/or your bank if you don’t see the refund more than 10 days after a refund notification email. Please note that it may take time before the refund is officially posted.

Shipping

Upon authorization, mail your product to:
Goldwin Europe AG
C/O Cargocare GmbH
Spinnergasse 1, 6850 Dornbirn, Austria

Customer will be responsible for shipping costs for returns. And the initial shipping costs are non-refundable. We recommend using a trackable shipping service to guarantee that we will receive your returned item.

Shipping Policy

  • FFree shipping and handling fee applies for orders smaller than $50.

Terms Of Service

OVERVIEW

This website is operated by Goldwin Europe AG.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Goldwin Europe AG, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Goldwin Europe AG and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Switzerland.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to: info@goldwineurope.ch.

Goldwin Europe Privacy Notice

Goldwin is committed to your privacy. This privacy notice ( “Privacy Notice”) explains our collection, use, disclosure, retention, and protection of your personal information. It applies to any Goldwin website, application or service including our online shop currently at https://eushopchf.goldwin-sports.com (the “Shop”, and collectively the “Offering”) where this Privacy Notice is referenced or posted.

1. Who we are

The controller for the processing of your personal information under this Privacy Notice is Goldwin Europe AG, Täfernstrasse 14 A, 5405 Baden-Dättwil, Switzerland, [+41(0)56 483 0505] and [info@goldwineurope.ch]. References to “Goldwin”, “we” or “us” are references to GOLDWIN EUROPE AG.

We have appointed the following EU representative pursuant to Art. 27 GDPR as an additional contact point for supervisory authorities and data subjects for inquiries in connection with the General Data Protection Regulation:
VGS Data Protection Partners UG, Am Kaiserkai 69, 20457 Hamburg, Germany
info@datenschutzpartner.eu

2. Personal information we collect and how we use it

We process the personal information that you provide to us, for example when you search for a product or place an order through the Shop, when you communicate with us by phone, e-mail, or otherwise. We may receive information such as your name, address, and phone numbers, credit card information, information about recipients to whom purchases have been shipped, content of reviews and e-mails to us, information given in your account, and financial information. Some of this personal information is necessary to place an order in the Shop, such as a way to identify you, or to request our customer services. The provision of other personal information is voluntary but may be necessary in order to use our Offering.

We receive and store information whenever you interact with our Offering. We also obtain certain types of information when your web browser accesses our Offering, including Internet protocol (IP) address used to connect your device to the internet, login, e-mail address, password, device and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform, purchase history, the website address (URL) clickstream to, through and from our Offering including date and time, cookie number/ID, products you viewed or searched for, and the phone number used to call us. We may also use browser data such as cookies or similar data on certain parts of our Offering for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

We also use “cookies”, unique identifiers that we transfer to your device, to enable our systems to recognize your device and provide features such as personalized advertisements on other websites and storage of items in your shopping cart between visits. The help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies. If you block or reject cookies, you may not be able to use some essential features of our Offering such as keeping items in your shopping cart. We recommend that you leave them turned on.

We may also use web beacons (or “clear GIFs”) on our Offering or include them in the e-mail messages we send you. These are a method of delivering an image on a web page or in an e-mail message for the purpose of collecting and transferring information back to us, for example your IP address or time of visit as well as information about how a user responds to an e-mail campaign (see below on marketing). We use web beacon information for a variety of purposes, including site traffic reporting, unique visitor counts, advertising and e-mail auditing and reporting, and personalization.

We also use web fonts provided by Google LLC, USA. When you load a website that uses web fonts your browser establishes a connection to Google, which tells Google that the site has been accessed from the IP address of your device.

Website analytics: Some of the data generated when you use our Offering, such as data about your browsing session and the click stream, is collected by third party providers of web analytics services through third party cookies placed in the Offering. This information is used to generate reports that help us understand and improve our Offering. For example, we use Google Analytics, a service provided by Google LLC, USA.

Marketing: We may use your personal information, for example your click stream through our Offering and orders placed with us, to present personalized offers to you in our Offering. We also use third party advertising providers to place ads of our Offering on other websites. One way we do so is by allowing network advertising companies with whom we work to place their own cookies when you visit the Offering, to enable the advertising company to recognize you have previously visited our Offering. When you visit a third-party web site on which that network advertising company has purchased ad space, the advertising company can then recognize your interest in our products and services and deliver one of our advertisements.

We may also use your name and e-mail address(es) to send you alerts, updates, newsletters and other information by e-mail, but will ask for consent first unless we have obtained your contact details from you in the context of an order placed with us. To help us make e-mails more useful and interesting, we may collect confirmation when you open e-mail from us or learn about links followed from the e-mail (for example through the use of web beacons, which we have described above). If you do not wish to receive e-mail from us, you can unsubscribe at any time by following the link included in our e-mails.

Social media: We may use social media such as Facebook to maintain a social media presence such as a Facebook Fanpage and to carry out digital advertising. When you interact with a social media presence, for example if you like our page, the provider may collect personal information about you and process it together with other data kept by the provider to provide anonymous reports to us. The controller for the data collected about you is the social media provider jointly with us. We may also use plug-ins and similar technologies from social media sites such as Facebook. If you interact with a plug-in your browser connects directly to the provider’s servers, usually in the USA, which tells the provider that your browser has called the corresponding page and the IP address of your device. If you are logged in to your social media account the provider can link that data with your profile. If you wish to receive additional information or use your rights, please refer to the privacy notice of the relevant provider.

Information from other sources: We may receive information about you from other sources and add it to the information kept about you, for example delivery and address information from our logistics providers, account information, purchase information, search results and links from the websites of other entities of the Goldwin group, and credit history information from credit information providers, which we use to help prevent and detect fraud.

3. How we share personal information

We may share your personal information with other entities of the Goldwin group for the purposes set out in this Privacy Notice and for administrative purposes. Your personal information may be combined with personal information originating from another Goldwin entity for the respective purposes. In addition, we may share personal information with other companies and individuals who provide services to us, such as fulfilling orders, delivering, sending mail and e-mail, analyzing data, marketing and business development assistance, IT services, processing credit card payments, and providing customer service. Our providers have access to personal information needed to perform their functions, but may not use it for other purposes.

We also use Shopify as an e-commerce platform. For more information, please read Shopify's Privacy Statement (https://eushop.goldwin-sports.com/22945259/policies/35424715.html) and Terms of Service (https://eushop.goldwin-sports.com/22945259/policies/35424779.html ).

Additionally we may disclose personal information to the reasonably necessary extent that such disclosure is appropriate to comply with the law, enforce or apply our customers terms and other agreements, or protect the rights, property or safety of Goldwin, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk management. Moreover, as we continue to develop our business we may sell or buy our business or assets. In such transactions, customer data generally is one of the transferred assets but remains subject any pre-existing privacy notice.

4. How we transfer personal information to recipients abroad

We may share personal information with recipients (as explained in Section 3 above) abroad including in countries that do not provide the same level of data protection as the laws of your home country or EU/EEA laws. However, we are under an obligation to ensure that appropriate safeguards are in place to protect your personal information in such transfers, unless the recipients are certified under the Swiss/US Privacy Shield. We usually rely on a data transfer agreement based on the “EU standard contractual clauses”. If you wish to receive a copy of these agreements, please contact us at the address indicated below. We may also transfer personal information with your explicit consent and in certain other situations as permitted by applicable law.

5. How we retain your personal information

We retain your personal information for as long as it is necessary for the purposes for which the data is collected, and as long as we have a legitimate interest in keeping personal information, for example to enforce or defend claims or for archiving purposes and IT security. We also retain your personal information as long as it is subject to a legal retention obligation.

6. How we protect your personal information

We apply appropriate technical and organisational security processes to safeguard the security of your personal information and to protect it against unauthorised or unlawful processing and to prevent the risk of loss, unintentional alteration, unintentional disclosure or unauthorised access.

7. The legal basis for our use of personal information

We process personal information on the legal basis that:

  • our processing is required for entering into or performing a contract;
  • example customer care and communicating with customers and potential customers outside of a contract, marketing activities, getting to know our customers and other people better, improving and developing products and services, preventing, detecting and investigating fraud and offences, protecting customers, employees and other persons and data, secrets and assets of Goldwin, ensuring IT security, business operations including websites and other systems, company management and development, the sale or purchase of companies, parts of companies and other assets, and the enforcement or defence of legal claims;
  • our processing is permitted with your consent, if we ask you for your consent separately; and
  • our processing is necessary to comply with legal and regulatory obligations.

8. Your choice and rights in relation to your personal information

You can always choose not to provide information to us. However, we need to process some personal information to be able to enter into or carry out a business relationship with you. In addition, our Offering cannot be used without disclosing certain information (for example the IP address of the device).

You are within the scope of the data protection law applicable to you entitled to the following: To ask for details of the information we hold about you and how we process it and to receive a copy of your personal information. You may also have your personal information rectified or deleted, restrict our processing of that information, and object to the processing of your personal information. In particular, you may object to the processing of your personal information for advertising purposes, including direct marketing at any time without giving reasons.

You may also choose to withdraw your consent. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or permitted by law. You may also lodge a complaint in relation to our processing of your personal information with a local supervisory authority.

9. Updates to this Privacy Notice

This Privacy Notice is effective from [22th March, 2019]

As business and technology evolves, we may need to change this Privacy Notice. We encourage you to regularly review this Privacy Notice to make sure you are up-to-date with how we use your personal information.